Privacy Policy

Who We Are

Netti's Cleaning provides domestic, commercial, property and holiday-let cleaning services across Brighton & Hove and the surrounding area. For privacy enquiries, contact us at hello@nettiscleaning.com or +44 7731 996800.

Information We Collect

Depending on how you contact or work with us, we may collect:

• Your name, business name and contact details.
• Your postcode, service address or premises location.
• Details about your property, premises, portfolio and cleaning requirements.
• Appointment, quotation, service and payment records.
• Messages, feedback and other information you choose to provide.
• Basic technical information created when you use our website.

How We Use Your Information

We use personal information to:

• Respond to enquiries and prepare quotations.
• Arrange site visits, bookings and cleaning services.
• Communicate about appointments and service requirements.
• Manage customer relationships, invoices and business records.
• Maintain and improve our website and services.
• Meet our legal, regulatory and insurance obligations.

Our Lawful Bases

We process information when it is necessary to respond before entering into a contract, perform a contract with you, meet a legal obligation, or pursue legitimate business interests such as managing enquiries and improving our services. Where consent is required, such as for certain marketing or advertising technologies, we will ask for it separately.

Who We Share Information With

We do not sell personal information. We may use trusted service providers that help us operate our website, forms, email, customer records, payments or professional services. They may only use the information for the service they provide to us and must protect it appropriately. We may also disclose information where the law, regulators, insurers or legal claims require it.

International Transfers

Some technology providers may process information outside the UK. Where this happens, we use providers and safeguards intended to protect information in line with applicable data-protection law.

How Long We Keep Information

We keep information only for as long as it is reasonably needed for the purpose it was collected, including handling an enquiry, providing a service, maintaining appropriate business records and meeting legal, tax, insurance or dispute requirements. We then securely delete or anonymise it where appropriate.

Cookies And Similar Technologies

Our website may use essential technologies needed for it to work. If we introduce optional analytics or advertising technologies, including tracking pixels, we will provide information and consent choices where required. You can also control cookies through your browser settings.

Your Rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to certain uses, or receive a portable copy. You may also withdraw consent where processing relies on consent. Contact us using the details above to make a request.

Complaints

Please contact us first if you have a privacy concern so we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.

Changes To This Policy

We may update this policy as our services, website or legal obligations change. The latest version will be published here with its updated date.